Frequently Asked Questions

We Spot Cars is a technology-driven vehicle marketplace that connects vehicle buyers with verified dealerships across South Africa.

We help consumers search for vehicles, compare options, obtain finance assistance, receive trade-in support and connect with trusted dealers through a managed buying experience.

No. We Spot Cars is not a vehicle dealership.

We Spot Cars is a vehicle marketplace and customer acquisition platform that connects consumers with independent, verified dealers. The final vehicle sale agreement is concluded between the customer and the selling dealer.

We Spot Cars helps simplify the vehicle buying process by:

• Providing access to vehicles from multiple dealers
• Assisting with finance enquiries
• Assisting with trade-in requests
• Helping buyers find suitable vehicles
• Connecting buyers with verified dealers
• Offering a managed customer journey

The process is simple:

1. Search for a vehicle
2. Submit an enquiry
3. Speak with a We Spot Cars advisor
4. Discuss finance requirements if needed
5. Discuss trade-in requirements if applicable
6. Get connected with a suitable dealer
7. Arrange a viewing or test drive
8. Purchase your vehicle directly from the dealer

No. Vehicles displayed on the platform are generally sold by independent dealers participating in the We Spot Cars network.

We Spot Cars may review vehicle information and dealer submissions, however vehicle inspections remain the responsibility of the selling dealer unless expressly stated otherwise.

Customers are encouraged to inspect vehicles and verify information before purchasing.

Pricing is determined by the selling dealer. Some dealers may negotiate while others may have fixed pricing policies.

Vehicle availability changes regularly. We Spot Cars and participating dealers endeavour to keep inventory updated, however availability cannot always be guaranteed.

No. Vehicles are generally sold on a first-come, first-served basis.

Where multiple enquiries exist, We Spot Cars may continue assisting customers in sequence until an outcome has been reached. Vehicle availability cannot be guaranteed until a transaction has been concluded with the dealer.

Yes. Many participating dealers are able to facilitate vehicle purchases for customers located in different provinces.

Delivery options may be available depending on the dealer and location. Additional costs may apply.

Yes. We Spot Cars may introduce customers to approved finance providers, brokers or licensed Financial Services Providers (FSPs) to assist with finance applications.

No. Finance approval decisions are made solely by the relevant bank, credit provider or finance partner. We Spot Cars cannot guarantee approval.

Finance providers may perform credit checks as part of the application process. Any such checks are conducted by the relevant finance provider and subject to applicable laws and consent requirements.

Yes. In many cases it may be beneficial to understand your purchasing budget before selecting a vehicle.

Possibly. Trade-in acceptance is dealer dependent. Some participating dealers accept trade-ins while others may not.

Trade-in valuations are determined solely by the participating dealer. We Spot Cars does not determine or guarantee trade-in values.

Not necessarily. Trade-in valuations often require vehicle inspections, supporting information and dealer assessment.

We Spot Cars aims to work with verified and reputable dealers. Dealers may be required to provide business and operational information during onboarding.

In some instances, We Spot Cars manages the customer journey and qualification process before introducing customers to participating dealers. This helps improve customer support and lead quality.

Once introduced to the dealer, customers may arrange appointments, viewings and test drives directly with the dealer.

Generally, consumers may browse and submit enquiries without paying We Spot Cars a fee. Additional products or services may be subject to separate terms and pricing.

No. Vehicle availability, finance approval and final transaction terms remain subject to dealer and finance provider requirements.

Depending on availability, We Spot Cars may assist with:

• Vehicle finance referrals
• Trade-in assistance
• Motor warranties
• Service plans
• Vehicle tracking solutions
• Insurance referrals
• Vehicle sourcing assistance

Personal information is processed in accordance with:

• POPIA
• The We Spot Cars Privacy Policy
• Applicable South African laws

Information is only used for legitimate business and service-related purposes.

Information may be shared with participating dealers, finance providers or service providers where reasonably necessary to process your enquiry.

Yes. Requests may be submitted in accordance with the We Spot Cars Privacy Policy and PAIA Manual.

We Spot Cars takes customer concerns seriously. Complaints may be submitted via:

• Email: info@wespotcars.co.za
• Telephone: 079 147 9776
• Website: www.wespotcars.co.za

Complaints will be handled in accordance with the We Spot Cars Consumer Complaint Handling Policy.